Ways to Pay

Automatic Draft

The Automatic Draft Plan is for members who want their electric bills automatically deducted from their bank accounts or charged directly to their credit/debit cards each month. Benefits of the Automatic Draft Plan include saving time and ensuring that the bill is paid on time. Automatic drafts occur 3 days before the bill's due date.

And, best of all, it’s completely free to sign up.

Visit ebiz.houstoncountyelec.com to sign up today!

If you have any questions, you can contact them from 8 AM - 5 PM, Monday - Friday, at 800-657-2445

Online

With our convenient online system, E-Biz, you can rest at ease knowing that this is a quick, convenient and secure way to take care of your electric bill. If you have an internet connection, you can pay your bill from anywhere. Sign up online by clicking the link below and help make life a little less complicated.

To sign up for an E-Biz account, click here:

E-Biz Sign Up

By Mobile App

Packed with a wide variety of useful features, the HCEC Mobile App can assist you with:

Bill Pay
Outage Reporting
Service Requests
Account Information
Important Messages from HCEC

The app is available in the Apple iTunes store and the Google Play Store.

To download the myHCEC app, click here.

Phone

Conveniently pay your electric bill over the phone using your credit/debit card or check. We accept Visa, MasterCard, and Discover. Payments can be made through HCEC's automated system almost 24 hours a day, 7 days a week by dialing 1-800-657-2445.

To make a payment with a Member Service Representative (8 AM - 5 PM, Monday - Friday) dial 1-800-657-2445 and follow the menu prompts.

The payment system is down daily from 3 PM to 4 PM and from 11 PM to 12 AM for the system's daily close.

In Person

Make a payment in person during our business hours and it will be posted to your account in real-time.

If you cannot make it during regular business hours, drop your payment off in the secure night drop box and it will get posted to your account the following business day. If you choose to drop your payments off in our secure night drop box, please include the account number with the payment.

Physical:

1701 SE Loop 304

Crockett, Texas 75835

Fidelity Express Payment Locations

Fidelity Express offers several convenient locations for HCEC members to pay their electric accounts. Since it does take several business days to reflect that a payment has been made at a Fidelity Express Location, we suggest that Prepaid Consumers do not pay through Fidelity Express. Since payments do not replenish accounts in real-time, an account may fall below the disconnect amount ($0.00) and immediately become disconnected.