By paying online, members can easily pay using a credit/debit card or checking/savings account. This option saves you time and allows you flexibility to pay your monthly bill 24 hours a day, seven days a week. Houston County EC offers a secure site for online bill pay.
Download the HCEC app in your smart phones app store and login by using your Ebiz account. You must create an account on the website before you are able to login to your app. You can pay on the go whenever you would like! You can also report outages and view the outage map directly from the palm of your hand.
AUTOMATIC PAYMENT AUTHORIZATION - (Bank/Credit Card Draft)
By allowing HCEC to draft your bank account for your electric bill each month, you will save time and money. With a bank draft account, your electric bill is drafted approximately one week before the due date printed on your bill.
With a credit card draft, your electric bill is drafted on the due date printed on your bill.
Setting up automatic draft is beneficial to you for several reasons:
You’ll continue to get a copy of your bill.
You’ll avoid paying late fees because the amount of your bill is automatically deducted from your desired account.
Houston County Electric Cooperative
ATTN: Member Service
P.O. Box 52
Crockett, Texas 75835
Fax: (936) 545-1321
Make a phone payment using our automated system any time – day or night – by calling 800-657-2445 or call our Member Services Department any time Monday - Friday from 8:00 AM - 5:00 PM.
Have questions about your bill before you want to process a payment? No problem, Member Services Representatives are available 8 a.m. – 5 p.m.. Monday through Friday at 800-657-2445.
Every day between 3 p.m. - 4 p.m. our payment system is unavailable for the daily close. During this time, no payments can be made on the account.
IN PERSON OR AFTER HOURS DROP BOX
Make a payment in person during our business hours and it will be posted to your account in real-time.
Drop your payment off in the night drop box after business hours and it will get posted to your account the following business day. If you choose to drop your payments off in our secured night drop box, please include the account number.
1701 Southeast Loop 304
Crockett, Texas 75835
Benefits of PrePay include
- When signing up, new PrePay users will have no upfront deposits
No more monthly bills
Set your payment schedule
Conveniently purchase electricity up front
Monitor energy use
Established members can use their existing deposit to pay their bill
How PrePay works
Sign up: At our office at 1701 SE Loop 304, Crockett, TX 75835. Call the New Service Department at 936-544-5641 for more information.
Load up: To establish a prepaid account, a minimum balance of $70.00 must be paid. (Plus the HCEC Connect Fee. Other fees may be applicable)
Review alert: We'll notify you via phone, text or email once your account reaches the low balance threshold of $25.00. To avoid automatic disconnect (when your account balance reaches zero), refill your account.
Reload: When your balance is low, just make a payment by using your smartphone app, calling the office at 936-544-5641 or by logging onto www.ebiz.houstoncountyelec.com
You can download the HCEC Prepaid Application here.
If you are establishing new service in your name or re-establishing service in your name, you will need to fill out a non-commercial service application as well.
How does the program work?
Rather than being billed monthly for the power you used in the previous month, Pay-As-You-Go gives you the option to prepay for your electricity 24 hours a day, 7 days a week via telephone or through HCEC’s website or mobile app. As you use power, your prepaid balance will go down. Statistics indicate prepaid electricity programs help lower electric consumption by 10-15 percent by increasing members’ awareness of their usage patterns.
How much electricity do I need to purchase?
When you first sign up for prepay, you will need credit of at least $70. After that, it’s up to you. You can pay as much as you want or as little as $5. Just keep in mind, paying a small amount will only buy you electricity for a short period of time.
How will I know when my balance is getting low?
After signing up for notifications, members will receive an alert by phone, text or email when they have an estimated 5 days of electric use remaining or a balance of $25.
Will I still get a bill every month?
No. When you sign up for prepay, we won’t mail you a bill each month. Your bill will be calculated daily based on how much power you use, and that amount will be deducted from your prepaid account each day.
How can I check my account balance?
You can go to HCEC's website or mobile app to monitor your account balance and your power consumption.
What if my account runs out?
If funds in your account run out, your electricity will be disconnected. You will be notified by text or email. You can purchase more power through our website or mobile app, in person during business hours, or by telephone any time of day, seven days a week.
I already paid a security deposit. Will it be refunded if I sign up for prepay?
Your deposit will be credited to your prepaid account balance.
What kind of payments will be accepted with prepay?
You can make a payment to your prepay account using cash, a credit card, or a check. However, service charges for checks returned due to insufficient funds will be deducted from your prepaid account. We do not suggest paying at a payment location because the funds submitted there take several days to post to your account. If your electricity gets disconnected during that time, we are not able to reconnect unless the funds are posted to the account.
Can I continue using automatic draft?
No. When you sign up for prepay, your automatic draft will be discontinued.
Can I stop participating in prepay at any time?
Yes. In order to re-establish standard billing, a security deposit may be required.
Click here for a list of locations:
Note: We do not suggest that Prepaid Consumers pay at the Fidelity Express Locations. The payment does not come through in real time, therefore, your account may not be replenished before it falls below the disconnect ($0.00) amount
Having trouble paying your bill? Check your county's agency listing below:
Click below to download the 2019 Community Action Application:
You can also make appointments for Community Action by dialing 936-720-7474 or go online to www.get-cap.org
Assistance may be gained through our office by dialing 936-544-5641 extension 244.