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Why is HCEC installing a two-way automatic communication system (TWACS)?Will all meters be upgraded at once?Who will be changing the meters?Will my power be shut off when they change my meter?Will I be notified before they change my meter?Can I be present when my meter is changed?How will I benefit as a member of HCEC?Will HCEC implement advance features of the TWACS before testing?Will my rates go up because HCEC installed this new system?How will HCEC communicate this information to its members?How can I, as a member, help in this process?
Why did my co-op publish a Notice of Proceeding to Consider PURPA EISA 2007 Standards?Am I required to respond to the Notice of Proceeding to Consider PURPA EISA 2007 Standards or to participate in the project?If I have a complaint about my electric bill, should I participate in this proceeding?What does “PURPA” mean?What is the purpose of this federal law?What does "EISA" mean?What ratemaking standards must my co-op consider?What does "Integrated Resource Planning to Promote Energy Efficiency" mean?What does "Rate Design Modification to Promote Energy Efficiency Investments" refer to?What does "Smart Grid Investments" refer to?What does "Smart Grid Information" refer to?Could my electric rates change as a result of this project?Who decides whether the co-op will implement the new ratemaking standards?What process will the board use to make its decision?Who may participate in the proceeding?If I want to participate and submit comments, what should I do?Is there a deadline to submit written comments on the standards?If I want to participate in this project, do I need to hire a lawyer?When will the public hearing be held?Is my co-op required to implement the new ratemaking standards?
What steps should I take to get new service with HCEC?What are HCEC's rates?How does HCEC read my meter?Why am I required to provide personal identification?
What is the Base Charge?What is the PCRF and why does it fluctuate?What is the demand charge?Can I change my billing due date?Why is my bill so high?How can I rduce my electric bill?
What are my payment options?How do I sign up for automatic bank draft?What should I do if I cannot pay my bill on time?Will my electricity be disconnected if I cannot pay my bill?
What are capital credits?How are capital credit refunds calculated?What happens to my capital credit refund if I am no longer a Houston County Electric member?
How do I report a power interruption?What are HCEC's priorities for service restoration?Do policiticans, employees, directors, or other important individuals get special attention?How does HCEC determine who has lost service and what repairs are needed?How will fallen trees near power lines be handled?Why would HCEC crews pass by my house without repairing anything?Why am I the only house on the block without power?Why do my lights blink?
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